Refund policy
Returns and Refunds Policy
Last updated: March 24th, 2026
Scope: This policy applies exclusively to orders delivered within Germany.
Return Period & Eligibility
- We offer a 30-day return period from the date of delivery
- This includes your statutory 14-day right of withdrawal under German law
- After requesting a return, the item must be shipped back within 14 days
To qualify for a return:
- Item must be unused and unopened
- Must be in original packaging
- Proof of purchase is required
Important Exception (Food & Sealed Goods)
The right of withdrawal does not apply to:
- Sealed goods which are not suitable for return for health or hygiene reasons once opened
- This includes food products (e.g., Himalayan pink salt)
This means:
- Unopened items → eligible for withdrawal
- Opened items → not eligible for return or refund
Return Process
To initiate a return:
- Email us at customercare@ardlir.com with your order number
- Wait for return approval
- Send the item to the provided address
Returns sent without approval may not be accepted.
Return Shipping Costs
- We offer free returns within Germany
- A prepaid return shipping label will be provided after return approval
- Customers must use the provided label for the return shipment by downloading and printing it by themselves
Refunds
Once approved:
- Refunds are processed within 10 business days
- Issued to original payment method
- As we offer free shipping, there are no shipping costs to refund
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours
- Provide photo evidence
We will offer a replacement or full refund.
Contact
Business Name: Ardlir
Email: customercare@ardlir.com